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The podcast channel of SAM (Ski Area Management) Magazine
Episodes
Tuesday Aug 04, 2020
Tuesday Aug 04, 2020
On this episode, we talk with the Insights Collective, a volunteer group of destination travel research specialists, about travel and consumer behavior in the time of COVID-19 and how the latest trends may translate this winter season. We discuss where the consumer stands and how attitudes and preferences may evolve.
Support this podcast by subscribing to SAM Magazine at www.saminfo.com/subscribe
Subscribe on Apple Podcasts, Spotify, and Google Play or elsewhere and stay up to date on industry happenings at saminfo.com.
Thursday Jul 30, 2020
Thursday Jul 30, 2020
How will winter operations change between now and when the snow flies? While much is still unknown, the picture is clear enough to begin formulating operational plans. This Huddle, led by experts from SE Group and Bull Stockwell Allen, will provide actionable ideas and help operating teams find solutions that work. This conversation examines the pinch points in F&B, rental, and other indoor spaces, and propose solutions to help you and your team prepare your property and processes for this season.
Support this podcast by subscribing to SAM Magazine at www.saminfo.com/subscribe
Subscribe on Apple Podcasts, Spotify, and Google Play or elsewhere and stay up to date on industry happenings at saminfo.com.
Monday Jul 27, 2020
Monday Jul 27, 2020
Operating during a pandemic is no mean feat, and the financials of doing so are no exception. How do we ensure that operations remain financially resilient while adhering to limitations meant to stem the spread of the new coronavirus? What actions should operators take to successfully navigate this season and prepare for a healthy rebound next year? On this Huddle, co-hosted by Strategic Adventures chief client advocate Paul Cummings, we discuss where we go from here and some of the decisions operators might consider in the coming months to ensure a resilient business in the future.
Support this podcast by subscribing to SAM Magazine at www.saminfo.com/subscribe
Subscribe on Apple Podcasts, Spotify, and Google Play or elsewhere and stay up to date on industry happenings at saminfo.com.
Thursday Jul 16, 2020
Thursday Jul 16, 2020
The pandemic can be the catalyst for resorts to reevaluate their processes and leverage available technology to offer a friction-free guest experience—not only for the strange winter ahead, but for every winter after it. On this Huddle, representatives from several resorts that are exploring these improvements and experts from resort technology and operations companies will help identify solutions to challenges. From managing the online user experience and on-site product redemption to minimizing pinch points and touchpoints, this Huddle will provide actionable takeaways for ski areas of all sizes.
Support this podcast by subscribing to SAM Magazine at www.saminfo.com/subscribe
Subscribe on Apple Podcasts, Spotify, and Google Play or elsewhere and stay up to date on industry happenings at saminfo.com.
Monday Jul 06, 2020
Monday Jul 06, 2020
The mountain resort industry is in a moment of upheaval as a result of the COVID-19 pandemic. Resorts had to end their winter seasons early and many, if not all, furloughed or laid off staff while the world temporarily shut down. As staff return for the upcoming season, it will be more important than ever that industry leaders work to rebuild and relaunch effective teams, as these groups will be the ones determining how we operate in the new normal.
Follow along with our special six-episode run here on PodSAM and in the pages of SAM Magazine.
This episode is supported by MountainGuard.
The PodSAM theme music is by Breakmaster Cylinder.
Support this podcast by subscribing to SAM Magazine at www.saminfo.com/subscribe
Subscribe on Apple Podcasts, Spotify, and Google Play or elsewhere and stay up to date on industry happenings at saminfo.com.
Thursday Jul 02, 2020
Thursday Jul 02, 2020
On this episode we partnered with Nick Herrin, CEO of PSIA and AASI to explore what ski & ride school might look like under the various COVID-19 restrictions. On June 22nd we talked with leaders of ski & ride schools from around the U.S. and Australia to gauge their thinking on the upcoming season and talk through topics such as capacity, group lessons, protocols, staff training, and what we can learn from summer operations that have recently kicked off.
Support this podcast by subscribing to SAM Magazine at www.saminfo.com/subscribe
Subscribe on Apple Podcasts, Spotify, and Google Play or elsewhere and stay up to date on industry happenings at saminfo.com.
Friday Jun 12, 2020
Friday Jun 12, 2020
On this episode we’re bringing you a Huddle from our sister publication Adventure Park Insider. Summer is here and many aerial adventure operations are reopening as restrictions ease. One thing is certain: it’s not business as usual. What do open operations look like and what are they learning as they navigate the new normal?
Our panelists are:
Candie Fisher, VP of Marketing and Sales for Outdoor Ventures
Annika Truebenbach, Park Manager fo the Adventure Park at Storrs, CT, an Outdoor Ventures Park
Phil Huston, Owner of North Shore Adventure Park in Minnesota
Brian Johnson, Director of Operations and Jesse Griffin, Guide, both of Navitat Canopy Tour in North Carolina
Support this podcast by subscribing to SAM Magazine at www.saminfo.com/subscribe
Subscribe on Apple Podcasts, Spotify, and Google Play or elsewhere and stay up to date on industry happenings at saminfo.com.
Wednesday Jun 10, 2020
Wednesday Jun 10, 2020
It's time to start planning for next winter, because there’s a lot to plan for. One thing is certain: It won't be business as usual. What might winter operations look like? On this episode we hear from operators around the world who have recently reopened, or will soon open, for skiing and snowboarding.
Our panelists include: Paul Anderson, CEO of The Remarkables – Coronet Peak – Mt. Hutt in New Zealand, which are scheduled to open this month; Arapahoe Basin, Colo., COO Alan Henceroth, Timberline, OR., CMO John Burton and Crystal Mountain, Wash., COO Frank DeBerry, whose resorts have all recently reopened for skiing and snowboarding; and Jimmy Ackerson, who operates Corralco Resort de Montaña in Chile, which is set to open for winter in the coming weeks. Ackerson is also president of the Chilean Ski Areas Association. Their experiences will help inform how North American ski areas should approach planning for winter 2020-21.
Support this podcast by subscribing to SAM Magazine at www.saminfo.com/subscribe
Subscribe on Apple Podcasts, Spotify, and Google Play or elsewhere and stay up to date on industry happenings at saminfo.com.
Thursday Jun 04, 2020
Thursday Jun 04, 2020
On this episode we’re bringing you a Huddle from our sister publication, Adventure Park Insider. Europe has been several weeks ahead of North America in the evolution of the COVID-19 pandemic. Just as in the states, European countries are getting ready to reopen their aerial adventure operations and leisure attractions.
We welcomed representatives from the European Ropes Course Association, ERCA, to share what is going on in their home countries and how it might differ from how operations are approaching reopening in North America.
Support this podcast by subscribing to SAM Magazine at www.saminfo.com/subscribe
Subscribe on Apple Podcasts, Spotify, and Google Play or elsewhere and stay up to date on industry happenings at saminfo.com.
Tuesday Jun 02, 2020
Tuesday Jun 02, 2020
As states reduce social distancing guidelines, mountain bike operations are opening around the country. On this episode, we chat with operators to compare protocols regarding things such as capacity, staff safety, check-in, ticketing, rental, retail, lessons, and events.
Want to join in future Huddles? Email huddle@saminfo.com. We will be hosting these conversations for as long as they make sense.
Support this podcast by subscribing to SAM Magazine at www.saminfo.com/subscribe
Subscribe on Apple Podcasts, Spotify, and Google Play or elsewhere and stay up to date on industry happenings at saminfo.com.